Level
1 Course topic list:
Supply Chain Management Overview: This provides a solid
foundation in the basic concepts of production processes,
inventory management, distribution and customer returns and
service. Topics include: materials management, forecasting,
planning, material requirements planning, capacity management
& production activity control, inventory fundamentals,
inventory management, physical distribution, quality, and
just-in-time manufacturing.
Manufacturing Fundamentals: Topics include: an overview
of manufacturing objectives, manufacturing personnel and transformation
process, production management, process types (fixed location,
job shop, batch, flow, manufacturing, cellular, and continuous),
engineering management, overview of engineering management,
process design and layout, continuous improvement and new
product introductions, materials management, order scheduling,
and materials flow and control, shop floor data collection,
quality management, evolution of quality management, total
quality management (TQM), cost of quality and international
standards and awards.
Planning Execution & Control: Topics include: planning
within the supply chain, forecasting methods, accuracy and
generation, master production scheduling (MPS), MPS elements
and agreements, material requirements planning (MRP), closed
loop MRP, manufacturing resource planning (MRPII), production
planning and control, production controller and production
control inputs, capacity planning and shop floor data collection,
inventory management, reasons for and costs of inventory,
EOQ and inventory control systems and systems for planning
(distribution requirements planning (DRP), decision support
systems (DSS)).
Procurement Basics: Topics include: an overview of
procurement and personnel, procurement information requirements,
sourcing & supplier selection, requests for quotation,
supplier audits, evaluations and development, supplier negotiation,
supply agreements, factors influencing stocking strategies,
common stocking strategies, legal considerations, inventory
and MRO procurement, frequency and volume, manual purchase
requisitions, procurement cards, on-line purchase requisitions,
procurement controls, authorization limits, workflow, reports
and key performance indicators.
Warehousing, Transportation and Distribution (WTD):
Topics include: WTD within the supply chain, objectives and
personnel of WTD and warehousing considerations, inventory
and data capture, reducing inventory costs, stock accuracy
requirements and data capture, stocktaking methods and stock
handling considerations, receiving in the warehouse, storekeeping,
holding goods, picking for and marshalling shipments, internal
movements, safety and security, dispatch, preparing and planning
for dispatch, order consolidation, packing, loading and routing,
transport & distribution considerations, speed versus
cost, modes of transport, cargo guidelines and transport options,
documents and manifesting.
Reverse Logistics Topics include: Reverse Logistics
Information systems, Centralised returns centers, Cycle time,
remanufacture and refurbishment, financial management, zero
returns, gatekeeping, space management, root cause analysis
and reporting, life cycle management
Customer Care: Topics include: introduction to customer
care, customer care and supply chain management, understanding
customer care, customer identity within supply chain management,
introducing customer focus, understanding the customer’s
competitive environment, customer satisfaction management,
customer care & quality, concept of quality (the customer’s
perspective & the producer’s perspective), customer
relationship management (CRM), developing customer focus in
organisations (inward focusing operations, corporate culture,
9 steps towards customer-focus & retaining customers.
E-Commerce: Topics include: an overview of eCommerce,
introduction to eCommerce and eBusiness, the eCommerce model
versus traditional business model, development of eCommerce,
eCommerce technology and tools, electronic data interchange
(EDI) and beyond, the Internet and the World Wide Web, trends
in eCommerce, the four layers of eCommerce, constructing eCommerce
strategies, eCommerce and the supply chain, revolutionizing
the supply chain, managing customer relationship management,
implementing eBusiness as part of an agile supply chain strategy,
various eSupply Chain technologies and how to utilize within
your business model, web enabled supply chain planning and
forecasting. |
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