This six-month distance learning program aims to provide participants with a practical application of Lean tools and techniques within the healthcare sector, as well as developing the appropriate process improvement, leadership, and project management skills to drive the changes that are necessary for a successful Lean transformation.
The program is aimed at doctors, consultants, nurses, administrators, allied health professionals, and other professionals in the healthcare sector who have responsibility for driving or supporting quality or continuous improvement initiatives within their organizations and also those who wish to further develop knowledge and skills in the area of Lean Healthcare. Further details of this program including program content and mentor profiles are available in the Lean Healthcare Black Belt program brochure.
Entry requirement criteria, course prospectus, module descriptions, and so on are available by emailing johnwhelton@leanscm.com or by contacting either our Toronto operations center at +1 4166375074 or Irish operations center at +353 21 4855863.
This program is certified by the Canadian Professional Logistics Institute (CPLI). It is delivered through a hybrid of traditional distance education and online learning. Web-hosted interactive workshops will be scheduled throughout the program and time will be allocated during these workshops to review progress of Lean Healthcare Black Belt projects.
This six-month distance learning program consists of the following four modules:
- Advanced Lean Tools and Practices
- Managing Lean Projects
- Lean Strategic Planning and Implementation
- Effective Leadership and Change Management
Advanced Lean Tools and Practices
This module provides a ‘refresher’ introduction to the concept of Lean Thinking and explains its associated principles and benefits as applied to the healthcare sector. It provides a detailed explanation on how to gain a thorough understanding on patient and staff perspectives in order to accurately define what value is in a healthcare process. It also explains how to use advanced Lean tools and practices to deliver this value in the most efficient manner through optimizing process flow and capacity and improving workplace organization.
Managing Lean Projects
Managing Lean Projects is geared to expose the student to the fundamental concepts of project management and high performance teams, both of which are essential if any Lean transformation is to be successful. Project management principles are designed to provide an overview of the project management discipline. This module addresses basic principles, tools, and techniques used in managing projects, as well as the role of the project manager. It illustrates important concepts in project planning and implementation, and participants practice project management planning.
Lean Strategic Planning and Implementation
This module aims to outline and explain the steps involved in developing a strategic plan for a Lean implementation in a healthcare organization using the Hoshin Kanri planning methodology. It also explains the role of ‘rapid improvement events’ in implementing Lean solutions and gaining the quick wins that are vital in promoting an overall Lean transformation. The module explains how to prepare for these events and how to implement them to ensure optimal success. It also explores appropriate techniques for quantifying and measuring the success of Lean implementation projects. Finally, the module outlines and explains how to sustain early successes and ensure that Lean becomes embedded as part of the overall culture of the organization.
Effective Leadership and Change Management
Leadership and change management are combined in this module to give the student the ability to create a new vision of what ‘could be’ and turn it into a plan that the organization can execute upon and make a reality. The module provides a broad understanding of the key elements of leadership effectiveness and their impact on team/organizational performance. It also covers leadership intelligence — the ability to manage oneself as well as relationships with others. It covers negotiation and influencing others in situations where no formal authority exists.
Program completion requires the submission of a facility-based project*. The project will require the application of the concepts covered in the program. It will need to result in a measurable benefit to the organization of a minimum $100,000 Canadian Dollars (or relevant currency equivalent), and will need to be validated by the chief financial officer or other appropriate healthcare executive.
In developing and completing the project, students will be assigned a project mentor and will be required to nominate a supervisor or sponsor from within their organization to coordinate progress and sign off on the final submission. The student, mentor, and the organization will agree the success metric for the project as part of the topic selection process.
Program content understanding and application will also be assessed through the submission of module assignments and exercises, while students are also assessed on their participation and attendance on the web-hosted events.
* Students should be advised that the project requirements should be brought to their organization’s notice when applying for this program.
A Lean Black Belt qualification is a key ingredient for organizations striving to deploy a Lean philosophy and culture. It gives you the necessary techniques and skills to transform your healthcare organization to world-class status.
You will have the opportunity to communicate with other senior healthcare professionals completing the program. Recent Lean Healthcare Black Belt cohorts included representatives (North American unless otherwise stated) from Vancouver Coastal Health, Northern Health Authority, Hitchcock Medical Center, Instituto de Oncologia do Vale (Brazil), Virginia Gay Hospital , Fraser Health Authority, Jewish General Hospital and HSE South in Ireland.
This program is taught by experts who are highly acclaimed in the global healthcare sector including:
Carole Broadbank RGN, B.Sc., H.Dip., Lean Healthcare Black Belt
Carole is a professional senior manager with a wealth of nursing, general management, change management and business planning experience. She trained as a nurse in the UK in 1986 and has a wide range of experience in Acute Hospital care including 10 years in Emergency Medicine, Diagnostics and Ambulatory Care, Acute Medical Assessment and Clinical Site Management. Her Lean Healthcare experience to date has covered such areas as waiting list management, centralizing administration processes, flow through ambulatory care and theatre utilization.
Dr. Tim Hill Ph.D., CLSSBB, PMP
Dr. Hill has served as a Lean leader for over 25 years in Canada, the United States, and the Far East. While working in North America and the Far East, Dr. Hill partnered with Toyota, Matsushita, Motorola, and others to study quality and production practices. His Lean Healthcare experience has covered a large range of hospitals leading to major sustained accomplishments.
Kate Silvester BSc MBA FRCOphth
Kate has worked with the UK’s National Health Service for over 20 years on a variety of national programs aimed at improving the flow of patients through the UK healthcare system. Kate’s specific area of expertise is in the design and management of systems to address the variability in demand and capacity. She is currently working in collaboration with The Health Foundation, South Warwickshire Hospitals NHS Trust and Sheffield Teaching Hospitals NHS Foundation Trust in the UK.
Jerri Brooks MA
Jerri is a senior healthcare consultant and master change agent. Jerri has an extensive background in organizational development with 25+ years of experience working within the Department of Defense (DoD), telecommunications, and healthcare industries. She is highly skilled and experienced in the delivery of change acceleration process, work-out TM, process improvement, team building, and maintaining customer relationships, and she has held a number of senior healthcare executive positions in the US.
To find out more about pricing and group rates, please contact either of our operations centers or email johnwhelton@leanscm.com.
